Note
Inclusion of a link or contact is not an endorsement of the business or organization by the Attorney General. The information contained is for your convenience only. Some these contacts are links while others list only phone numbers and/or addresses. For an exhaustive listing of consumer contacts and resources, visit the
ConsumerWorld site.
Automobile related contacts & links
Arbitration contacts for new car lemon problems
Automobile manufacturers are required by state law to maintain an informal dispute resolution system (arbitration) for autos meeting certain state guidelines. Some will arbitrate beyond the statutorily required guidelines. Here is a list of manufacturers, the arbitration system, and the phone number to call to file a complaint for arbitration. The BBB AUTO LINE program handles many of the complaints.
| Manufacturer | Arbitration System | Contact |
|---|
| Acura | BBB Auto Line
| 800-955-5100 |
Audi
| BBB Auto Line
| 800-955-5100 |
| BMW | BBB Auto Line
| 800-955-5100 |
| Chrysler (Dodge, Jeep, Plymouth, etc.) | Customer Assistance Center *** | 800-992-1997 *** |
| Daewoo | BBB Auto Line
| 800-955-5100 |
| Ford (Ford, Lincoln, Mercury, etc.) | BBB Auto Line
| 800-955-5100 |
| General Motors (Buick, Chevrolet, Cadillac, GMC, Olds, Saturn, etc.) | BBB Auto Line
| 800-955-5100 |
| Honda | BBB Auto Line
| 800-955-5100 |
| Hyundai | BBB Auto Line
| 800-955-5100 |
| Infiniti | BBB Auto Line
| 800-955-5100 |
| Isuzu | BBB Auto Line
| 800-955-5100 |
| Jaguar | BBB Auto Line | 800-955-5100 |
| KIA | BBB Auto Line | 800-955-5100 |
| Land Rover | BBB Auto Line | 800-955-5100 |
| Lexus | BBB Auto Line
| 800-955-5100 |
| Mazda | Dispute Settlement Operations Center
|
| 888-571-1837 |
| Mercedes | BBB Auto Line | 800-955-5100 |
| Mitsubishi | Dispute Settlement Operation Center | 800-777-8119 |
| Nissan | BBB Auto Line
| 800-955-5100 |
| Porsche | Dispute Settlement Operations Center
|
| 888-571-1837 |
| Saab | BBB Auto Line
| 800-955-5100 |
| Subaru | BBB Auto Line
| 800-955-5100 |
| Suzuki | Dispute Settlement Operations Center
|
| 888-571-1837 |
| Toyota | Dispute Settlement Operation Center | 800-777-8119 |
| Volkswagon | BBB Auto Line
| 800-955-5100 |
| Volvo | BBB Auto Line
| 800-955-5100 |
| Winnebago | BBB Auto Line
| 800-955-5100
|
| *** If an oral hearing is requested, Chrysler uses Dispute Settlement Operations Center as the arbitrator. If the oral hearing is waived, a 3-member panel of arbitrators appointed by Chrysler makes the decision. In either case, complaints should all be mailed to the same address listed above. |
Other links
-
Automobile Publications from the FTC
Online publications from the Federal Trade Commission on various automotive issues such as car repairs and automobile financing. -
BBB AUTO LINE
Contact the BBB AUTO LINE (national) to file lemon law complaints against certain manufacturers — (800) 955-5100 or bbbautoline.org
Central/Eastern Kentucky (Lexington) (status of complaints) — (859) 259-1008
Louisville/Western Kentucky (status of complaints) — (800) 388-2222 -
CarFax
Get a complete title history report via the CarFax service of the National Automobile Dealers Association. It includes information indicating possible problems with odometer rollbacks, rebuilt autos, and more. Please note that there may still be problems or defects not reflected in the CarFax report. There is a fee for this service. You can order this online or by phone at — (800) 444-0415 -
Edmunds Car Buying Guide
Guides to features, prices (MSRP and invoice), technical info on automobiles. Industry news such as recalls. Allows one free request for up to date pricing information on an auto (rebates, etc.) with fees for subsequent requests.
Charities
Better Business Bureau Charity Reports
The BBB reports whether charities comply with voluntary guidelines. Check the online report or call: (800) 866-6668 or (859) 259-1008 for Central/Eastern Kentucky (800) 388-2222 for Louisville/Western Kentucky
Complaints / Filing
Automobile Lemon Law Complaints
How to complain about a new car defect under the Commonwealth's lemon law.
Consumer Protection Division of the Kentucky Attorney General's Office
This tells you what to do if you have a complaint against a business and how to file a complaint against any business with the Kentucky Attorney General's Office, Consumer Protection Division.
National Fraud Information Center
If you have a telemarketing complaint or a complaint about an internet-based business, you can file it online. NFIC, in cooperation with the Federal Trade Commission and the National Association of Attorneys General, will forward the complaint to the appropriate agency.
Company reports
Attorney General of Kentucky,
Consumer Protection Division
Upon request and as time permits, we will tell you how many complaints we have received against a company and whether there has been a satisfactory response. We may ask for a phone number at which to call you back while we research the information. We cannot advise you if you should do business with a particular company. In Louisville, call (502) 429-7134. Elsewhere, call our Frankfort office at (502) 696-5389. To ask for information on business opportunities or charitable solicitations, call the Frankfort number and ask for the registration section.
Attorneys General--Other States
Some states will give out information regarding complaints about a business while some will not. In some instances, initial consumer complaints are not handled by the attorney general's office but by another state agency. The link above will take you to the site for the National Association of Attorneys General (NAAG) which has a complete listing of all the states' attorneys general.
Better Business Bureau Business and Charity Reports(Kentucky)
Central/Eastern Kentucky (Lexington)--(859) 259-1508 Louisville/Western Kentucky — (800) 388-2222
Better Business Bureau (National)
Web site of the national BBB with information on how to contact local offices for reports on businesses located in that area. Also, search on-line for charity reports (voluntary guidelines).
Environment and safety
Consumer Product Safety Commission
This federal agency is charged with insuring most products we use are safe. Here you can get safety pamphlets as well as notices about product recalls. It includes a searchable database.
Environmental Protection Agency
Environmental information from the federal government. Includes search tools.
Energy & Environment Cabinet of Kentucky
Information about permit programs and other news from the Cabinet.
Financial
Business Publications from the F.T.C.
These publications from the Federal Trade Commission can help businesses from being ripped off.
Consumer Protection Page from the Federal Trade Commission
Information on work at home schemes, Fair Debt Collection Practices Act, Fair Credit Reporting Act, and more.
Business Guidance from the Federal Trade Commission
Guides to help businesses comply with federal credit law, how to properly advertise "free" items, and more.
Federal Reserve Bank, Cleveland
FRB's regional office in Cleveland which covers the eastern half of Kentucky. Includes information on the Consumer Price Index and other economic data.
Federal Reserve Bank, St. Louis
FRB's regional office in St. Louis which covers the western half of Kentucky. Check out the FRED database for interest rates, exhange rates, and more.
Investment Publications from the F.T.C.
Before you invest in a business, check these tips out from the Federal Trade Commission.
Home and Mortgage Information from the F.T.C.
Learn about energy saving guidelines, time shares, and home mortgages from the Federal Trade Commission.
Securities and Exchange Commission
Securities and Exchange Commission's EDGAR searchable database of corporate information
Miscellaneous
Consumer Information Center
The famous Consumer Information Center of the GSA in Pueblo Colorado with consumer publications online. Includes Federal Register Notices.
ConsumerWorld
Excellent index to consumer sites including federal and state agencies, insurance ratings, consumer organizations, and more.
Federal Emergency Management Agency
FEMA tips on preparing for disasters, news on recent disasters and more.
Insurance Information
Information about automobile insurance, health care insurance, and more from the Kentucky Department of Insurance.
Telemarketing
F.T.C. Telemarketing Publications Index
Information about and the full text of the Federal Trade Commission's Telemarketing Rule, telemarketing fraud warnings, resource kit for organizations, and more.
National Do Not Call Registry
Information for consumers interested in signing up for the National Do Not Call Registry, or telemarketers or sellers interested in learning more about responsibilities related to the Telemarketing Sales Rule.
National Fraud Information Center
The NFIC operates in cooperation with the Federal Trade Commission and the National Association of Attorneys General to report telemarketing and internet fraud. File a complaint online which will be routed to the correct agency. The site also includes news of topical interest and consumer tips.