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One of the core missions of the Office of the Attorney General is to protect senior citizens from scams, abuse and explotation. Our seniors are under attack. Whether they are the victim of physical abuse or financial exploitation, they have never been more at risk. The attorney general believes every senior should be able to age with dignity, and that it is our job to protect them. Allegations of abuse will be investigated, and abusers will be prosecuted.

Shielding Seniors from Scams

In 2016, Attorney General Andy Beshear created Scam Alerts, which allows Kentuckians to receive a direct text or email alert once a new or trending scam is verified in Kentucky. More than 17,000 Kentuckians are signed up for Beshear's Scam Alerts program, which allows the office to send out an alert when new and trending scams are reported in Kentucky. To sign up for Scam Alerts, text KYOAG Scam to GOV311 (468311), or, enroll online and select text message or email alert. Beshear's Office of Senior Protection is also working more than 170 Scam Alerts partner organizations to reach seniors throughout the Commonwealth. His team also launched the Interfaith Travel Series Scam Alerts, which allows the office to work with the AARP of Kentucky to partner with area faith-based communities and churches, and work with senior Kentuckians one-on-one through their local senior ministries to help prevent them from falling victim to scams. In 2018, the office is launched a scam prevention program specifically focused on helping veterans, service men and women and their families avoid falling vicitm to scammers.

Providing Advocacy and Outreach

The Office of Senior Protection rapidly expanded its services for senior Kentuckians by relentlessly crisscrossing the Commonwealth presenting various programs and initiatives. Outreach efforts have reached nearly 22,000 senior Kentuckians, agencies and families. We have visited more than 232 locations in 47 counties. Our programs allow our staff to visit places such as senior centers, nursing homes, the Kentucky State Fair, cooperative extension offices and churches.  The Office of Senior Protection hosts an annual Senior Summit and recognizes World Elder Abuse Awareness Day each year.  World Elder Abuse Awareness Day on June 15 of each year allows the office to introduce new collaborative partners as well as hear personal stories from victim families and advocates. The Office of Medicaid Fraud and Abuse also provides education and outreach to communities to help empower individuals to identify and prevent abuse and neglect. To learn more about upcoming events and trainings visit the Office of Senior Protection and Mediation webpage.

Helping Seniors and Kentucky Families Recover Money Lost

We strengthened the office’s ability to help all citizens – especially our seniors – who experience a problem with a business regarding its goods or services. Mediation Services receives written complaints from anyone regarding a business and works to bring them and the business together to a mutual resolution. Since January 2016, nearly $1.9 million has been returned to Kentuckians through our work. This represents a pace roughly of $2,931 returned per day in 2018. The office also notifies and refers consumers to local law enforcement officials and other agencies nationwide when appropriate. Financial loss due to scam solicitations is typically difficult to recover; however, staff have been successful in overcoming these obstacles.

Working to Protect Seniors from Abuse and Fraud

Beshear's office is committed to making sure every patient in a nursing home, Medicaid facility or personal care home is treated with dignity and respect and free from patient abuse, neglect or exploitation. Instances of abuse will be investigated, and when appropriate, prosecuted. Another important goal of the Attorney General's Office is to ensure the financial integrity of the Kentucky Medical Assistance Program through the investigation and prosecution of health care providers who fraudulently bill or abuse the Medicaid system. Upon taking office, General Beshear transformed this hotline from a weekday/business hours hotline to a true 24/7 hotline. When someone is in trouble, he or she can reach us night or day. Beshear's Medicaid Fraud Prevention Unit's commitment to prosecuting Medicaid fraud lead to his office to return more than $77.7 million in obligations to the state and federal Medicaid program, Medicare, Tricare, commercial payers and other entities.

Reporting Medicaid Fraud, Patient Abuse and Neglect

Report instances of Medicaid Fraud or patient abuse to the Attorney General's toll-free Patient Abuse Tip Line at 1-877-ABUSE TIP(1-877-228-7384).

File a Consumer or Scam Complaint

Please use our Online Consumer Complaint Form or our print forms (under Complaint Forms on this page) or call the Consumer Protection Division at (502) 696-5389.

Scam Alerts
Attorney General Andy Beshear meets with seniors at the Murray/Calloway County Senior Center

Scam Alerts

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Get notified when con artists are on the attack in Kentucky.