Working to ensure reasonable rates for consumers in their health insurance and public services
The Office of Rate Intervention serves as a watchdog for consumers in matters relating to health insurance, natural gas, water, sewer, electric and telephone rates. Under Kentucky law, the office is responsible for representing the interests of Kentucky consumers before governmental rate making agencies, concentrating on utility cases (electric, water, telecommunications, and natural gas) before the Public Service Commission - KRS 367.150 (8) - and health insurance rate cases filed with the Department of Insurance - KRS 304.17A-095.
Since legislation passed in 1996, the Office has also monitored consumer health rates, helping to make the rate application process open and understandable to the consumers of the Commonwealth. With the 1996 legislation, health insurers were required to publicly disclose reasons justifying rate increases thereby increasing transparency for consumers.
You may contact the Office of Rate Intervention by calling the main Office of the Attorney General switchboard at 502-696-5300. You may also file a complaint electronically by using this form.