The Kentucky Consumer Protection Act protects Kentucky from "unfair, false, misleading or deceptive acts or practice in trade or commerce." The Attorney General's Office of Consumer Protection enforces the Act by bringing lawsuits in the public interest to obtain consumer redress and civil penalties in a range of matters including but not limited to automobile sales, telemarketing sales including the Do-Not- Call list, business opportunities, charitable solicitations, debt collection, truth in lending, privacy, recreation and retirement land sales, internet sales, pharmaceutical drugs and for-profit schools. The Office of Consumer Protection also serves as a clearinghouse for consumer complaints and helps resolve individual citizens' complaints involving consumer transactions. The Office also conducts educational programs to teach consumers, seniors and schoolchildren about their consumer rights, how to avoid being victimized by scam artists and how to be better consumers.
Kentucky's new administrative regulation for mold remediation went into effect on December 7, 2012. Read our press release and visit our Mold remediation page for more information.
To file a consumer complaint about a mold remediation company, visit our consumer complaints page.
Guardian International Travel (GIT)
The Office of the Attorney General is currently taking complaints regarding the business practices of the following companies:
- Guardian International Travel (GIT)
- GIT in ASIA
- Multiple One Group
- Z Power Pac
Please send an email to GITcomplaints@ag.ky.gov, attachments can also be sent with your complaint.
Recent Enforcement Actions
The Federal Trade Commission has two new videos with information on how to avoid job scams and how to file a complaint with the FTC.
National Association of Attorneys General announces 2008 National Top 10 Consumer Complaints List
Compliants against credit cards and predatory lending/mortgages entered the list in 2008:
- Debt Collection
- Auto Sales
- Home Repair/Construction
- Credit Cards (tie)
- Internet Goods and Services (tie)
- Predatory Lending/Mortgages
- Auto Repair
- Auto Warranties (tie)
- Telecom/Slamming/Cramming (tie)
Unresolved complaints sent to DISH Network or the Office of the Attorney General since January 1, 2004 are eligible for restitution as part of a nearly $6 million national settlement with the satellite TV provider. Questions or complaints regarding the refund process can be addressed to:
Dispute Resolution Team
P.O. Box 9040
Littleton, CO 80120
Or email CEO@dishnetwork.com